Contact information

Contact Information

Last updated: 1 October 2026

At Huurpour, we are committed to providing clear, reliable and accessible customer support.

If you have any questions about an order, product, delivery, return, refund or any other matter relating to your purchase, please contact us using the details below.

Customer Support

Email: help@Huurpour.store

Website: Huurpour.store

Our customer support team will make reasonable efforts to respond to enquiries as promptly as possible.

Business Information

Trading Name: Huurpour

Order Enquiries

For questions regarding an existing order, please include your:

full name;
order number;
email address used when placing the order; and
a brief description of your enquiry.

Providing this information will help us identify your order and assist you more efficiently.

Shipping and Delivery

For questions regarding:

delivery status;
tracking information;
delayed parcels;
missing parcels;
damaged deliveries; or
incorrect delivery details,

please contact:

help@Huurpour.store

Please include your order number whenever possible.

Returns and Refunds

For return, cancellation or refund enquiries, please contact:

help@Huurpour.store

Before returning a product, please review our Return & Refund Policy and contact us for the appropriate return instructions and return address where required.

Please do not send a return to an address unless Huurpour has confirmed that it is the appropriate return address.

Faulty, Damaged or Incorrect Products

If you receive a product that is:

faulty;
damaged;
incorrect;
not as described; or
otherwise does not conform to your order,

please contact us at:

help@Huurpour.store

Please provide your order number and a description of the issue.

Where reasonably available, photographs may help us assess the matter more efficiently.

Providing photographs does not affect or limit your statutory consumer rights.

Changes or Cancellations

If you wish to change or cancel an order, please contact us as soon as possible at:

help@Huurpour.store

We will make reasonable efforts to assist you.

However, once an order has entered the fulfilment or dispatch process, we may not be able to make changes before delivery.

This does not affect any statutory cancellation rights available to you under UK consumer law.

Complaints

If you wish to make a complaint, please contact:

help@Huurpour.store

Please include as much relevant information as possible so that we can properly investigate your complaint.

We aim to handle complaints fairly and reasonably.

Customer Service Communication

Huurpour may contact you regarding:

order confirmations;
payment matters;
shipping updates;
delivery issues;
returns and refunds;
fraud prevention;
customer service requests; and
other matters necessary to fulfil your order.

Marketing communications will be handled separately and in accordance with applicable privacy and electronic marketing laws.

Privacy

Personal information submitted when contacting Huurpour will be handled in accordance with our Privacy Policy and applicable UK data protection law.

Information provided for customer service purposes will only be used where there is an appropriate lawful basis for doing so.