Shipping policy
Shipping Policy
Last updated: 1 October 2026
At Huurpour, we are committed to providing a reliable and transparent delivery experience for every order.
This Shipping Policy explains our available delivery options, estimated delivery times, tracking, delays and other important information relating to orders placed through Huurpour.store.
1. Delivery Options
We currently offer the following delivery methods:
Free Standard Shipping
Delivery time: 5–12 working days
Cost: Free
Our Standard Shipping option is available free of charge on eligible orders.
Express Delivery
Delivery time: 5–8 working days
Cost: Paid
The applicable Express Delivery charge will be clearly displayed at checkout before you complete your purchase.
2. Working Days
For the purposes of this Shipping Policy, “working days” generally means Monday to Friday, excluding UK public and bank holidays.
Weekends and public holidays are not normally counted as working days unless otherwise stated.
3. Delivery Estimates
The delivery periods shown above are estimated delivery timeframes.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including:
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carrier delays;
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adverse weather conditions;
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transport disruption;
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unusually high order volumes;
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public holidays;
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customs or border procedures where applicable; or
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incorrect or incomplete delivery information.
Where UK consumer law gives you specific rights in relation to delayed delivery, those rights remain unaffected.
Under the Consumer Rights Act 2015, where no delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is entered into.
4. Order Processing
Orders are prepared and processed before being handed to the relevant delivery carrier.
Where any additional processing time applies to a particular product, this will be communicated where appropriate before or after your order is placed.
Delivery estimates should be read together with any processing information provided during checkout or in your order confirmation.
5. Order Confirmation
After placing an order, you will receive an order confirmation using the contact details provided during checkout.
Please check your confirmation carefully and contact us as soon as possible if any information is incorrect.
6. Tracking Information
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking updates are supplied by the relevant delivery carrier and may occasionally take some time to appear after dispatch.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check the following carefully before placing your order:
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recipient name;
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house or building number;
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street name;
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town or city;
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postcode; and
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any necessary apartment, unit or access information.
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or delivery process.
8. Incorrect or Incomplete Addresses
If an order cannot be delivered because the delivery address supplied by the customer is incomplete or incorrect, the parcel may be returned to the sender or otherwise handled by the carrier.
Additional delivery costs may apply where a new delivery attempt is required due solely to incorrect information supplied by the customer, provided such charges are lawful and clearly communicated.
This does not affect your rights where the delivery issue was caused by Huurpour or a carrier acting on our behalf.
9. Delivery Responsibility and Risk
For consumer orders, the goods generally remain at Huurpour's risk until they come into your physical possession, or into the physical possession of a person identified by you to receive them, subject to applicable statutory exceptions.
Where Huurpour arranges the delivery carrier, handing the goods to that carrier does not normally transfer the delivery risk to you.
10. Delayed Orders
If your order has not arrived within the expected delivery period, please contact:
Please include your order number so that we can investigate the shipment.
Where delivery within an agreed period is legally essential, or where other statutory requirements are satisfied, you may have rights to cancel the contract if the order is not delivered as required.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
11. Lost Parcels
If tracking information indicates that your parcel may have been lost, please contact us.
We may investigate the shipment with the relevant carrier before confirming the appropriate resolution.
Where Huurpour remains legally responsible for delivery, we will provide the remedy required by applicable UK consumer law.
12. Parcels Marked as Delivered
If your tracking information shows that your parcel has been delivered but you cannot locate it, please:
check the delivery location;
check with other members of your household;
check any safe place indicated by the carrier; and
where appropriate, check with neighbours or building reception.
If the parcel still cannot be found, contact:
We will investigate the delivery with the carrier where appropriate.
13. Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
You may be asked to provide:
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your order number;
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details of the damage; and
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photographs of the parcel and product where reasonably available.
Photographs may assist us with the investigation but will not remove any statutory rights available to you.
14. Incorrect Items
If you receive an item that you did not order, please contact us at:
We will provide appropriate instructions and, where Huurpour is responsible for the error, you will not be required to bear reasonable return costs.
15. Multiple Parcels
Some orders may be delivered in more than one parcel.
Where this happens, parcels may arrive separately.
If only part of your order has arrived, please check your dispatch or tracking information before contacting us.
16. Delivery Attempts
The carrier may make one or more delivery attempts depending on its own procedures.
If nobody is available to receive the parcel, the carrier may:
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attempt redelivery;
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leave the parcel in an authorised safe place;
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leave it with an authorised neighbour;
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direct the parcel to a collection point; or
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return the parcel to the sender.
The options available will depend on the delivery carrier and local delivery arrangements.
17. Uncollected Parcels
If a parcel is delivered to a collection point and is not collected within the carrier's collection period, it may be returned to the sender.
Please contact us if this occurs so that we can advise you on the available options.
18. Delivery Restrictions
We may be unable to deliver certain products to certain locations because of carrier restrictions, legal requirements or operational limitations.
Any material delivery restriction known to us should be communicated before an order is accepted where required.
19. International or Cross-Border Fulfilment
Where an order is fulfilled or transported across international borders, additional carrier or customs procedures may apply.
Any mandatory charges that the customer is required to pay should be disclosed as required by applicable law.
Huurpour will not knowingly present compulsory charges as optional.
20. Delivery Charges
Any delivery charge applicable to Express Delivery will be shown clearly during checkout before you place your order.
Free Standard Shipping does not carry a delivery charge.
No undisclosed compulsory shipping charge will be added after you have placed your order.
21. Changes to Delivery Options
Available delivery services may change from time to time because of carrier availability, location or operational requirements.
The delivery method, price and estimated timeframe applicable to your order will be those presented to you when you place the order.
22. Cancellations and Returns
Shipping-related cancellation and return rights are explained in our Return & Refund Policy.
Nothing in this Shipping Policy limits your statutory rights under applicable UK consumer law.
23. Contact Us
If you have any questions about shipping, tracking or delivery, please contact:
Huurpour
Website: Huurpour.store
Email: help@Huurpour.store
Delivery Summary
Free Standard Shipping
5–12 working days
Free
Express Delivery
5–8 working days
Paid delivery — cost shown at checkout
Last updated: 1 October 2026